Privacy Policy

Last Updated: March 17, 2026

Welcome to ImagesUpscaler.ai (“we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit or use our website and services, including our image upscaling tools, user dashboard, account system, and related features (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Introduction

At ImagesUpscaler.ai, we understand that privacy matters.

If you upload files to our website, we process them only to provide the requested image upscaling service. Your uploaded files are stored securely for processing and download purposes, and are intended to be deleted automatically after a limited period.

We do not publish your uploaded files, and we do not sell your personal information.

2. Who We Are

ImagesUpscaler.ai is an image upscaling website that allows users to upload images, process them using our technology, and download enhanced versions.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the details provided at the end of this page.

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

You may provide information when you:

  • create an account;
  • sign in to your account;
  • use Google login or other social login features, if available;
  • upload files for processing;
  • contact us for support;
  • send us messages, feedback, or other communications;
  • subscribe to updates or marketing communications, if offered.

This information may include:

  • your name;
  • email address;
  • login details;
  • account information;
  • support messages;
  • subscription or billing-related information, if applicable;
  • any other information you voluntarily provide.

3.2 Uploaded Files and Processing Data

When you use our Services, you may upload image files such as:

  • JPG
  • PNG
  • WEBP

To process your request, we may collect and store certain file-related and technical information, including:

  • original filename;
  • system-generated stored filename;
  • file format and type;
  • processing status;
  • timestamps;
  • selected upscale level or scale;
  • batch or job ID;
  • download status;
  • related account or user ID, where applicable.

If the files you upload contain personal data relating to another person, you are responsible for ensuring that you have the right to upload and process that content.

3.3 Account and Dashboard Information

If you create an account, we may associate your processed files, job history, and download records with your account so you can:

  • view your dashboard;
  • access previous batch history;
  • manage your uploads;
  • access download links;
  • manage your account-related actions.

3.4 Usage and Analytics Information

We may collect information about how users interact with our website and Services, such as:

  • pages visited;
  • features used;
  • links and buttons clicked;
  • session duration;
  • login activity;
  • service usage trends;
  • error reports;
  • upscaling performance data;
  • aggregate job statistics, such as attempted, successful, or failed processing counts.

We use this information to improve our Services, maintain reliability, monitor performance, and prevent misuse.

3.5 Device, Browser, and Log Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address;
  • browser type and version;
  • operating system;
  • device type;
  • date and time of requests;
  • referring page or website;
  • requested pages and files;
  • approximate location based on IP;
  • response status and technical diagnostics.

3.6 Information from Third Parties

If you sign in using Google or another third-party provider, we may receive limited profile information from that provider, depending on your permissions and settings. This may include your name, email address, and profile identifier.

Third-party providers handle your information according to their own privacy policies, and we encourage you to review them.

4. How We Use Your Information

We may use your information to:

  • provide and operate our image upscaling Services;
  • process uploaded files and generate enhanced outputs;
  • make files available for download;
  • create and manage user accounts;
  • authenticate logins;
  • display dashboard and batch history information;
  • respond to support requests and communications;
  • improve site functionality, speed, and user experience;
  • monitor reliability, usage, and service quality;
  • prevent fraud, abuse, unauthorized use, or security threats;
  • comply with legal obligations;
  • enforce our Terms and protect our rights.

We may also use aggregated or anonymized data for internal analytics, reporting, and service improvement.

5. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases for processing personal data:

  • Contractual necessity – to provide the Services you request;
  • Legitimate interests – to operate, secure, improve, and monitor our Services;
  • Consent – where required, such as for certain cookies or communications;
  • Legal obligation – where processing is necessary to comply with applicable laws or lawful requests.

6. Cookies and Similar Technologies

We use cookies and similar technologies to support the functionality of our website.

These may include cookies used for:

  • essential website operation;
  • login and authentication;
  • remembering user preferences;
  • cookie notice preferences;
  • analytics and performance measurement, where applicable.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

If we use analytics tools such as Google Analytics or similar services, those providers may collect limited information about your interactions with the site under their own privacy policies.

7. How Long We Keep Data

7.1 Uploaded Files

Uploaded image files are generally retained for approximately 48 to 72 hours, after which they are intended to be automatically deleted, unless a shorter or longer retention period is required for technical, legal, or security reasons.

7.2 Processing Metadata and Account History

Related processing records, job history, dashboard data, and account-linked metadata may be retained for as long as reasonably necessary to:

  • provide account functionality;
  • maintain batch history;
  • support downloads;
  • troubleshoot issues;
  • monitor service performance;
  • comply with legal, tax, audit, or security requirements.

7.3 Logs and Backups

Technical logs may be retained for a limited time for security, debugging, and operational purposes. Backup copies may remain temporarily until overwritten or securely deleted in the normal course of business.

7.4 Aggregated or Anonymized Data

We may retain aggregated or anonymized information for a longer period because it does not directly identify you.

8. How We Share Information

We do not sell your personal information.

We may share your information only in the following circumstances:

8.1 Service Providers

We may share data with trusted third-party service providers who help us operate the website and Services, such as providers for:

  • hosting;
  • cloud storage;
  • processing infrastructure;
  • authentication;
  • analytics;
  • security;
  • support tools;
  • payment processing, if applicable.

These providers may process data on our behalf only as needed to provide their services.

8.2 Social Login Providers

If you use Google login or similar third-party sign-in options, relevant authentication data may also be processed by those providers under their own privacy policies.

8.3 Legal Requirements

We may disclose information if required to do so by law, regulation, court order, legal process, or lawful government request, or if we believe disclosure is necessary to protect our rights, systems, users, or Services.

8.4 Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.

8.5 With Your Consent

We may share information where you have specifically requested or authorized us to do so.

9. International Data Transfers

Our Services may rely on cloud infrastructure, storage systems, and service providers that operate in multiple countries.

As a result, your data may be processed or stored outside your country of residence. Where required, we take reasonable steps to ensure that appropriate safeguards are in place for international data transfers.

10. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, disclosure, or alteration.

However, no system can guarantee complete security. While we work to protect your data, we cannot guarantee absolute security of information transmitted over the internet or stored electronically.

You are responsible for maintaining the confidentiality of your account credentials and for using our Services securely.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • access the personal data we hold about you;
  • correct inaccurate or incomplete information;
  • request deletion of your data;
  • request restriction of processing;
  • object to certain processing;
  • request portability of your data;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications.

To exercise any of these rights, please contact us using the contact information below.

12. Marketing Communications

If we send newsletters, promotional messages, or product updates, you can opt out at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing messages, we may still send important service-related communications, such as account, support, billing, or security notices.

13. Children’s Privacy

Our Services are not intended for children under the age 13 or required by applicable law to provide valid consent.

We do not knowingly collect personal data from children. If we become aware that personal data from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Services and Links

Our website may contain links to third-party websites or may use third-party tools, libraries, CDNs, analytics services, login systems, or payment processors.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before using their services.

15. Automated Processing

Our Services may automatically process uploaded files in order to generate upscaled images. This is part of the normal functioning of the service.

We generally do not use automated decision-making that produces legal or similarly significant effects about individuals.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, or legal requirements.

When we make changes, we will post the updated version on this page and revise the “Last Updated” date above. We encourage you to review this page periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

ImagesUpscaler.ai
Email: support@imagesupscaler.ai
Website: https://imagesupscaler.ai

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